Loading.. Please Wait..
BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff Training Course | Xyz.co.uk
Xyz
background

BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff Training

About This Course

  • The BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff training course is an essential course for anyone working in the hospitality industry. As a course in the Catering family of training courses, it focuses specifically on managing conflict in a licensed premises setting. This course is designed to equip candidates with the necessary skills and knowledge to handle conflicts effectively and maintain a safe and secure environment for both staff and customers.
  • Why BIIAB Level 2 Award in Conflic training?

  • In todays fast-paced and often stressful working environment, conflicts can arise at any moment. This is especially true in the hospitality industry, where interactions with customers can sometimes become heated. The BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff training course is important for potential candidates as it provides them with the tools to handle these situations in a professional and calm manner.
  • Feel free to chat with us about BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff Training below or make an enquiry and speak with our dedicated support team.
Get a quote for BIIAB Level 2 Award in Conflic Training here

Free Extras

Every BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff course comes with these free additional benefits

Image

Online Training Portal

Manage your staff training online for free and book courses with a discount

Learn More
Image

Expert Consultants

Talk to our event specialists available during UK office hours. Live chat 24/7

Contact Here
Image

National Training Card

Your training records on-demand wherever you are. Smart devices for a small fee

Learn More
background

The Future of training - National Training Card

About BIIAB Level 2 Award in Conflic Training

  • image

    INFORMATION

    What is BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff Training? - The BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff is a qualification that equips employees in the service industry to handle conflict in their workplace. This program was developed with input from conflict management experts in the licensed retail sector. It is tailored for those working in licensed establishments, including pubs, bars, and nightclubs.

    This award is especially beneficial for individuals in positions such as assistant and relief managers, as well as supervisory and key staff members. It is designed to help these employees effectively manage and prevent conflict in licensed retail outlets such as supermarkets, off-licences, hotels, entertainment venues, and restaurants.

    The course material covers a range of topics including understanding the causes of conflict, de-escalation strategies, and legal aspects of conflict management. Completing this training not only enhances the skills of employees, but also helps licensed premises maintain a safe and orderly environment for their staff and customers. Enroll in the BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff and see the positive impact it can have on your workplace.

  • image

    ATTENDEES

    Who is the course aimed At - As professionals in the hospitality and licensing industry, it is essential for staff to have the necessary training to effectively manage conflict on licensed premises. This course provides individuals with the skills and knowledge to de-escalate and resolve conflicts in a safe and professional manner, in accordance with legal requirements.

    The BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff is not limited to specific job titles, but rather targets anyone who deals with potential conflicts in a licensed venue. This may include bartenders, bouncers, event staff, or even managers who have the responsibility of maintaining a safe and secure environment for both staff and customers.

  • image

    AGENDA

    Course Agenda - The BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff training course is designed to equip individuals working in the catering industry with the necessary skills to effectively handle conflicts in a licensed premises setting. This one-day course covers a range of topics, including understanding the causes of conflict, managing difficult situations, and implementing effective communication strategies.

    The course begins with an overview of the legal responsibilities of licensed premises staff in regards to conflict management and the consequences of not adhering to these responsibilities. Participants will then learn about the different types of conflict that can arise in a licensed premises, such as customer disputes and aggressive behavior, and how to identify and defuse these situations before they escalate.

    Practical role-playing exercises and case studies are used throughout the course to give participants hands-on experience in managing conflicts. This allows them to apply the theory they have learned in a simulated environment and receive feedback from the trainer. Participants will also learn how to recognize their own emotions and triggers in conflict situations and how to manage them effectively.

    At the end of the course, participants will be assessed through a multiple-choice exam to ensure they have understood the key concepts and techniques taught throughout the day. Upon successful completion, they will receive a BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff, which is a nationally recognized qualification. This course is ideal for anyone working in a licensed premises, from bartenders and waitstaff to managers and owners, who want to ensure the safety and well-being of both staff and customers.

  • image

    CERTIFICATION

    Course Accreditation - The BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff is a highly valued accreditation for individuals working in the catering industry. It provides participants with the necessary knowledge and skills to effectively manage and de-escalate conflicts that may arise in licensed premises.

    Successful candidates who attend and pass this training course will receive a BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff. This certificate is recognized and respected by employers and licensing authorities across the UK, making it a valuable addition to any CV.

    In addition, Xyz Training Group will issue temporary certificates of attendance to all participants upon completion of the course. For National Training Card members, this accreditation will automatically be added to their account, providing them with a tangible proof of their newly acquired skills and knowledge.

  • image

    JOINING

    Joining Instructions - The BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff training course typically lasts one day.

    The pre-course requirements include being at least 18 years old, having a basic understanding of English, and being employed or seeking employment in a licensed premises.

    Photo ID is required for registration and certification purposes.

    Candidates should wear comfortable and appropriate clothing, such as closed-toe shoes and no revealing or offensive clothing.

    If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

  • image

    WHY XYZ

    Further Information - Are you looking to provide your licensed premises staff with the necessary skills to handle conflict situations effectively Look no further than Xyz Training Groups BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff. As one of the UKs largest dedicated training groups, we have the expertise and resources to deliver this course at over 50 locations or as a dedicated course for your team. And with our Lowest Price Guarantee, you can be sure youre getting the best value for your investment..

    Our BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff is specifically designed for those working in the catering industry. It covers essential topics such as identifying and defusing potential conflicts, effective communication techniques, and legal responsibilities. With our experienced trainers and interactive learning methods, your staff will gain the knowledge and confidence to handle conflict situations with professionalism and composure..

    Enrolling on our BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff training course is not only beneficial for your staff, but also for your business. By equipping your team with conflict management skills, you can create a safe and welcoming environment for your customers, leading to increased customer satisfaction and loyalty. Additionally, having trained staff can also help reduce the risk of legal issues and protect your businesss reputation..

    At Xyz Training Group, we understand that every clients needs are unique. Thats why we offer the flexibility of delivering this course as an open course or as a dedicated course for your team. Our aim is to provide high-quality training that meets your specific requirements and fits your budget. So why wait Enrol your candidates or book a dedicated course for your team today and see the positive impact it can have on your business..

    We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System

Get A Quote

Direct to your inbox!

For BIIAB Level 2 Award in Conflict Management for Licensed Premises Staff Training

Just some of our valued clients

  • Image
  • Image
  • Image
  • Image
  • Image
  • Image
  • Image
  • Image
  • Image
  • Image
  • Image
  • Image

Manage Your Own or Your Staff Training Better - Totally Free of Charge!

Training Management

Manage staff training. Manage attendees, courses, registration, skills matrices and set training reminders

Seamless Training Records

Permanent and seamless access to training records and certificates. Integrated with National Training Card

Historical Data

Pull up invoices, receipts, certificates, assessments and attendance feedback from trainers - everything at your fingertips.

Completely Free

Lifetime use of our intuitive training management system provided to you and your organisation completely free of charge.

Image

Login Here

100% FREE of charge!

Xyz Training Group Ltd - HQ
25 Oakwood Centre, Downley Road, Havant PO9 2NP

e: info@xyz.co.uk
P: 023 9400 4050

Give us a call or drop by anytime, we welcome enquires and visits from both customers and partners alike. We've also got a great coffee machine if only we knew how to work it.

Our office is open 7.30am — 5.30pm weekdays.

An online chat service is also available outside of these hours and at weekends. Contact us online, by chat or by phone.